Would you find it helpful to benchmark your Enterprise Search operations against hundreds of corporations, organizations and government agencies worldwide? Before you answer, would you find that information useful enough that you’re spend a few minutes answering a survey about your enterprise search practices? It seems like a pretty good deal to me to have real-world data from people just like yourself worldwide.
This survey, the results of which are useful, insightful, and actionable for search managers everywhere, provides the insight into many of the critical areas of search.
Findwise, the Swedish company with offices there and in Denmark, Norway Poland, Norway and London, is gathering data now for the 2016 version of their annual Enterprise Search and Findability Survey at https://bit.ly/1sY9qiE.
What sorts of things will you learn?
Past surveys give insight into the difference between companies will happy search users versus those whose employees prefer to avoid using internal search. One particularly interesting finding last year was that there are three levels of ‘search maturity’, identifiable by how search is implemented across content.
The least mature search organizations, roughly 25% of respondents, have search for specific repositories (siloes), but they generally treat search as ‘fire and forget’, and once installed, there is no ongoing oversight.
More mature search organizations that represent about 60% of respondents, have one search for all silos; but maintaining and improving search technology has very little staff attention.
The remaining 15% of organizations answering the survey invest in search technology and staff, and continuously attempt to improve search and findability. These organizations often have multiple search instances tailored for specific users and repositories.
One of my favorite findings a few years back was that a majority of enterprises have “one or less” full time staff responsible for search; and yet a similar majority of employees reported that search just didn’t work. The good news? Subsequent surveys have shown that staffing search with as few as 2 FTEs improves overall search satisfactions; and 3 FTEs seem to strongly improve overall satisfaction. And even more good news: Over the years, the trend in enterprise search shows that more and more organizations are taking search and findability seriously.
You can participate in the 2016 Findwise Enterprise Search and Findability Survey in just 10 or 15 minutes and you’ll be among the first to know what this year brings. Again, you’ll find the 2016 survey at https://bit.ly/1sY9qiE.