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September 28, 2017

Enterprise Search Newsletter: September 2017



Welcome to the Volume 7 Issue 2 of the Enterprise Search Newsletter

from New Idea Engineering, Inc.

This month we start with What's New which includes an update of the Google Search Appliance saga; the current renaissance in enterprise search; and an extended product line for what I'd argue is an industry leader. We also cover:

Winning Methodologies for Enterprise Search

Like many organizations, you probably have an existing enterprise search solution ­ serving intranet or customer­facing content, perhaps even e­commerce. You had great expectations for the solution, but it hasn't worked out the way you had hoped. Your users are unhappy and complain about not being able to find the information they need. Maybe customers continue to call your support group for answers since they cannot find help on your website. Or your sales remained flat or even dropped after the roll­out of the new search. What can you do? more

Why Is Enterprise Search Difficult?

Companies, government agencies, and other organizations maintain huge amounts of information in electronic form including spreadsheets, policy manuals, and web pages just to mention a few. The content may be stored in file shares, websites, content management systems or databases, but without the ability to find this corporate knowledge, managing even a small company would be difficult. more

The Search Whisperers

Several years ago, Toyota ran an ad in the San Francisco Bay Area featuring the then recently retired Steve Young of San Francisco 49ers fame. In the advert, he is chatting with a woman at a party and the woman asks, "What do you do for a living, Steve?" Rather than answer directly, Young replies with a question: "Do you follow sports? Football?" When the woman answers that she doesn't, Young's (truthful) reply? "I'm a lawyer." more


Finally, I'd be remiss if I didn't mention my September 2017 column at CMS Wire or the upcoming Enterprise Search and Discovery conference in DC in November. I hope to see you there!

Feel free to contact me with your questions or suggestions!


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