29 posts categorized "Endeca"

May 31, 2016

The Findwise Enterprise Search and Findability Survey 2016 is open for business

Would you find it helpful to benchmark your Enterprise Search operations against hundreds of corporations, organizations and government agencies worldwide? Before you answer, would you find that information useful enough that you’re spend a few minutes answering a survey about your enterprise search practices? It seems like a pretty good deal to me to have real-world data from people just like yourself worldwide.

This survey, the results of which are useful, insightful, and actionable for search managers everywhere, provides the insight into many of the critical areas of search.

Findwise, the Swedish company with offices there and in Denmark, Norway Poland, Norway and London, is gathering data now for the 2016 version of their annual Enterprise Search and Findability Survey at http://bit.ly/1sY9qiE.

What sorts of things will you learn?

Past surveys give insight into the difference between companies will happy search users versus those whose employees prefer to avoid using internal search. One particularly interesting finding last year was that there are three levels of ‘search maturity’, identifiable by how search is implemented across content.

The least mature search organizations, roughly 25% of respondents, have search for specific repositories (siloes), but they generally treat search as ‘fire and forget’, and once installed, there is no ongoing oversight.

More mature search organizations that represent about 60% of respondents, have one search for all silos; but maintaining and improving search technology has very little staff attention.

The remaining 15% of organizations answering the survey invest in search technology and staff, and continuously attempt to improve search and findability. These organizations often have multiple search instances tailored for specific users and repositories.

One of my favorite findings a few years back was that a majority of enterprises have “one or less” full time staff responsible for search; and yet a similar majority of employees reported that search just didn’t work. The good news? Subsequent surveys have shown that staffing search with as few as 2 FTEs improves overall search satisfactions; and 3 FTEs seem to strongly improve overall satisfaction. And even more good news: Over the years, the trend in enterprise search shows that more and more organizations are taking search and findability seriously.

You can participate in the 2016 Findwise Enterprise Search and Findability Survey in just 10 or 15 minutes and you’ll be among the first to know what this year brings. Again, you’ll find the 2016 survey at http://bit.ly/1sY9qiE.

January 20, 2015

Your enterprise search is like your teenager

During a seminar a while back, I made this spontaneous claim. Recently, I made the comment again, and decided to back up my claim - which I’ll do here.

No, really – it’s true. Consider:

You can give your search platform detailed instructions, but it may or may not do things the way you meant:

Modern search platforms provide a console where you, as the one responsible for search, can enter all of the information needed to index content and serve up results. You tell it what repositories to index; what security applies to the various repositories; and how you want the results to look.  But did it? Does it give you a full report of what it did, what it was unable to do, and why?

You really have no idea what it’s doing – especially on weekends:

 Search platforms are notorious for the lack of operational information they provide.

Does your platform give you a useful report of what content was indexed successfully, and which were not – and why? And some platforms stop indexing files when they reach a certain size: do you know what content was not completely indexed?

When it does tell you, sometimes the information is incomplete: 

Your crawler tells you there were a bunch of ‘404’ errors because of a bad or missing URL; but will it tell you which page(s) had the bad link? Chances are it does not. 

They can be moody, and malfunction without any notice:

You schedule a full update of you index every weekend, and it has always worked flawlessly – as far as you know. Then, usually on a 3-day weekend, it fails. Why? See above.

When you talk to others who have search, theirs always sounds much better than yours:

As a conscientious search manager, you read about search, you attend webinars and conferences, and you always want to learn more. But you wonder why other search mangers seem to describe their platform in glowing terms, and never seem to have any of the behavioral issues you live with every day. It kind of makes you wonder what you’re doing wrong with yours.

It costs more to maintain than you thought and it always needs updates:

When you first got the platform you knew there we ongoing expenses you’d have to budget – support, training, updates, consulting. But just like your kid who needs books, a computer, soccer coaching, and tuition, it’s always more than you budgeted. Sometimes way more!

You can buy insurance, but it never seems to cover what you really need:

Bear with me here: you get insurance for your kids in case they get sick or cause an accident, and you buy support and maintenance for your search platform.  But in the same way that you end up surprised that orthodontics are not fully covered, you may find out that help tuning the search platform, or making it work better, isn’t covered by the plan you purchased – in fact, it wasn’t even offered. QED.

It speaks a different vocabulary:

You want to talk with your kid and understand what’s going on; you certainly don’t want to look uncool. But like your kid, your search platform has a vocabulary that only barely makes sense to you. You know rows and columns, and thought you understood ‘fields’; but the search platform uses words you know but that don’t seem to be the same definition you’ve known from databases or CMS systems.

It's hard for one person to manage, especially when it's new:

Many surveys show that most companies have one (or less) full-time staff responsible for running the search engine – while the same companies claim search is ‘critical’ to their mission.  Search is hard to run, especially in the first few years when everything needs attention. You can always get outside help – not unlike day care and babysitters – but it just seems so much better if you could have a team to help manage and maintain search to make it behave better.

How it behaves reflects on you:

You’re the search manager and you’ve got the job to make search work “just like Google”.  You spent more than $250K to get this search engine, and the fact that it just doesn’t work well reflects badly on you and your career. You may be worried about a divorce.

It doesn’t behave like the last one:

People tend to be nostalgic, as are many search managers I know. They learned how to take care of the previous one, but this new one – well, it’s NOTHING like the earlier one. You need to learn its habits and behaviors, and often adjust your behavior to insure peace at work.

You know if it messes up badly late at night, even on a weekend or a holiday, you’ll hear about it:

If customers or employees around the world use your search platform, there is no ‘down time’: when it’s having an issue, you’ll hear about it, and will be expected to solve the issue – NOW. You may even have IT staff monitoring the platform; but when it breaks in some odd and unanticipated way, you get the call. (And when does search ever fail in an expected way?)

 You may be legally responsible if it messes up:

Depending on what your search application is used for, you may find yourself legally responsible for a problem. Fortunately, the chances of you personally being at fault are slim, but if your company takes a hit for a problem that you hadn’t anticipated, you may have some ‘career risk’ of your own. Was secure content about the upcoming merger accidentally made public? Was content to be served only to your Swiss employees when they search from Switzerland exposed outside of the country? And you can’t even buy liability insurance for that kind of error.

When it’s good, you rarely hear about it; when it's bad, you’ll hear about it:

Seriously, how many of you have gotten a call from your CIO to tell you what a great experience he or she had on the new search platform? Do people want to take you to lunch because search works so well? If you answered ‘yes’ to either of these, I’d like to hear from you!

In my experience, people only go out of their way to give feedback on search when it’s not working well. It’s not “like Google”. Even though Google has hundreds or people and ‘bots’ examining every search query to try to make the result better, and you have only yourself and an IT guy.

You’ll hear. 

The work of managing it is never done:

The wonderful southern writer Ferrol Sams wrote :

“He's a good boy… I just can't think of enough things to tell him not to do.” Sound like your search platform? It will misbehave (or fail outright) in ways you never considered, and your search vendor will tell you “We’ve never seen a problem like that before”. Who has to get it fixed? You have to ask?

Once it moves away, you sometimes feel nostalgic:

Either you toss it out, or a major upgrade from your vendor comes alone and the old search platform gets replaced. Soon, you’re wishing for the “Good old days” when you knew how cute and quirky the old one was, and you find yourself feeling nostalgic for it and wishing that it didn’t have to move out.

Do you agree with my premise? What  have I missed?

August 21, 2014

More on the Gartner MQ: Fact or fiction?

There is a lively discussion going on over in the LinkedIn ‘Enterprise Search Engine Professionals’ group about the recent Gartner Magic Quadrant report on Enterprise Search. Whit Andrews, a Gartner Research VP, has replied that the Gartner MQ is not a 'pay to play'. I confess guilt to have been the one who brought the topic up in these threads, at least, and I certainly thank Whit for clarifying the misunderstanding directly.

That said, two of my colleagues who are true search experts have raised some questions I thought should be addressed.

Charlie Hull of UK-based Flax says he's “unconvinced of the value of the MQ to anyone wanting a comprehensive … view of the options available in the search market'. And Otis Gospodnetić of New York-based Sematext asks "why (would) anyone bother with Gartner's reports. We all know they don't necessarily match the reality". I want to try to address those two very good points.

First, I'm not sure Gartner claims to be a comprehensive overview of the search market. Perhaps there are more thorough lists- my friends and colleagues Avi Rappoport and Steve Arnold both have more complete coverage. Avi, now at Search Technologies, still maintains   

www.searchtools.com with a list that is as much a history of search as a list of vendors. And Steve Arnold has a great deal of free content on his site as well as high quality technology overviews by subscription. Find links to both at arnoldit.com.

Nonetheless, Gartner does have published criterion, and being a paid subscriber is not one of them. His fellow Gartner analyst French Caldwell calls that out on his blog. By the way, I have first-hand experience that Gartner is willing to cut some slack to companies that don't quite meet all of their guidelines for inclusion, and I think that adds credence to the claim that everything.

A more interesting question is one that Otis raises: “why would anyone bother with Gartner's reports”?

To answer that, let me paraphrase a well-known quote from the early days of computers: "No one ever got fired for following Gartner's advice". They are well known for having good if not perfect advice - and I'd suspect that in the fine print, Gartner even acknowledges the fallibility of their recommendations. And all of us know that in real life, you can't select software as complex as an enterprise search platform without a proof of concept in your environment and on your content.

The industry is full of examples where the *best* technology loses pretty consistently to 'pretty good' stuff backed by a major firm/analyst/expert. Otis, I know you're an expert, and I'd take what you say as gospel. A VP at a big corporation who is not familiar with search (or his company's detailed search requirements) may not do so. And any one on that VP's staff who picks a platform based solely on what someone like you or I say probably faces some amount of career risk. That said, I think I speak for Otis and Charlie and others when I say I am glad that a number of folks have listened to our advice and are still fully employed!]

So - in summary, I think we're all right. Whit Andrews and Gartner provide advice that large organizations trust because of the overall methodology of their evaluation. Everyone does know it's not infallible, so a smart company will use the 'trust but verify' approach. And they continue to trust you and I, but more so when Gartner or Forrester or one of the large national consulting companies conforms our recommendation. And of not, we have to provide a compelling reason why something else is better for them. And the longer we're successful with out clients, the more credible we become.

 

 

February 14, 2013

A paradigm shift in enterprise search

I've been involved in enterprise search since before the 'earthquake World Series' between the Giants and the A's in 1989. While our former company became part of LucidWorks last December, we still keep abreast of the market. But being a LucidWorks employee has brought me to a new realization: commercial enterprise search is pretty much dead.

Think back a few years: FAST ESP, Autonomy IDOL (including the then-recently acquired Verity), Exalead, and Endeca were the market. Now, every one of those companies has become part of a larger business. Some of the FAST technology lives on, buried in SharePoint 2013; Autonomy has suffered as part of HP because - well, because HP isn't what it was when Bill and Dave ran it. Current management doesn't know what they have in IDOL, and the awful deal they cut was probably based on optimistic sales numbers that may or may not have existed. Exalead, the engine I hoped would take the place of FAST ESP in the search market is now part of Dassault and is rarely heard of in search. And Endeca, the gem of a search platform optimized for the lucrative eCommerce market, has become one of three or four search-related companies in the Oracle stable. 

Microsoft is finally taking advantage of the technology acquired in the FAST acquisition for SharePoint 2013, but as long as it's tied to SharePoint - even with the ability to index external content - it's not going to be an enterprise-wide distribution - or a 'big data' solution. SharePoint Hadoop? Aslongf as you bring SQL Server. Mahout? Pig? I don't think so. There are too many companies that want or need Linux for their servers rather than Windows.

Then there is Google, the ultimate closed-box solution. As long as you use the Google search button/icon, users are happy – at least at first. If you have sixty guys named Sarah? Maybe not.

So what do we have? A few good options generally from small companies that tend to focus on hosted eCommerce - SLI Systems and Dieselpoint; and there’s Coveo, a strong Windows platform offering.

Solr is the enterprise search market now. My employer, LucidWorks, was the first, and remains the primary commercial driver to the open source Apache project. What's interesting is the number of commercial products based on Solr and it's underlying platform, Lucene.

Years ago, commercial search software was the 'safe choice'. Now I think things have changed: open source search is the safe choice for companies where search is mission. Do you agree?

I'll be writing more about why I believe this to be the case over the coming weeks and months: stay tuned.

/s/Miles

 

December 18, 2012

Last call for submiting papers to ESS NY

This Friday, December 21, is the last day for submitting papers and workshops to ESS in NY in May 21-22. See the information site at the Enterprise Search Summit Call for Speakers page.

If you work with enterprise search technologies (or supporting technologies), chances are the things you've learned would be valuable to other folks. If you have an in-depth topic, write it up as a 3 hour workshop; if you have a success story, or lessons learned you can share, submit a talk for a 30-45 minute session.

I have to say, this conference has enjoyed a multi-year run in terms of quality of talks and excellent Spring weather.. see you in May?

 

 

August 21, 2012

Mind the gap

A few weeks ago, a former client asked me about the 'lay of the land' in enterprise search - which companies were the one to be considered for evaluation. It's something I'm frequently asked, and one big reason why I strive to stay current with all of the leading commercial and open source vendors in the market.

As I pulled together the list, it occurred to me that recent consolidation has led to an odd situation: there is no longer a 'mid-market' in enterprise search.

Under $25,000(US), there are a number of options from free and low-cost open source (SearchBlox and my employer LucidWorks come to mind). 

Google has discontinued its low cost (blue) search appliance, and raised the cost of its regular (yellow) one to apparently be well above $25K.

We also have the old-school major commercial vendors - like FAST (now Microsoft SharePoint Search); Autonomy (now HP); Endeca (now Oracle), and finally Vivisimo (now IBM). Trend or not, these enterprise search products command high initial outlay, often significant implementation costs, and high ongoing 'support' once you've rolled it out. Looks like the mid-market is gone.

So now the question is: What do you get for the difference in price? I'd suggest not much in the way of capability; nothing in terms of scalability; and very very little in the way of flexibility.  I guess it's 'caveat emptor' - buyer beware!

What about some products/projects I haven't mentioned? Well, the focus of my article here is on enterprise search. Great candidates like Coveo are 'windows only' which disqualifies them from my list. I suppose you could consider the GSA as not enterprise ready, but I think appliances make the OS issue irrelevant. I've also omitted mentioning other projects because they have not yet shipped a 'Version 1.0' release - that's testware, no matter who it's from. And I'm sure there are open source projects where a single person is making all the calls - I don't consider that enterprise ready either.

I’ll be looking for the day when the big guys start value pricing their software licenses and help bring the market into line with today’s reality.

If you think I've unfairly represented the market, let me know - I'm not shy about posting comments that differ with my viewpoint.

 

s/Miles

 

January 11, 2012

Webinar: What users want from enterprise search in 2012

If you ask the average enterprise user what he or she wants from their internal search platform, chances are good that they will tell you they want search 'just like Google'. After all, people are born with the ability to use Google; why should they need to learn how to use their internal search?

The problem is that web search works so well because, at the sheer scale of the internet, search can take advantage of methodologies that are not directly applicable to the intranet. Yet many of the things that make the public web experience so good can, in fact, be adapted in the enterprise. Our opinion is that, beyond a base level, the success of any enterprise search platform depends on how it is implemented and managed rather than on the core technology.

In this webinar we'll talk about what users want, and how you can address the specific challenges of enterprise content and still deliver a satisfying and successful enterprise search experience inside the firewall.

Register today for our first webinar of the new year scheduled for January 25 : What enterprise users want from search in 2012.

 

 

 

 

 

 

December 12, 2011

New Phrase for determining Sentiment Analysis / Customer Interest

If you lookup:

fedex "Package not due for delivery"

which is one of the status messages you can get when tracking a package, you'll see a lot of postings asking about it.

FYI: It means your new toy has arrived in the city you live in, but will NOT be delivered today, because they didn't promise to get it to you until tomorrow.  Whether this is to force customers into paying for express service, or simply a logistics issue, or a mix of the two, depends on your view of companies and I won't get into that here.

However, you'll notice a lot of the postings asking about it are from folks waiting for delivery of things they're very excited to get, often some big-ticket peice of shiny electronics.  They're dying for Fedex to deliver it - they're so anxious and upset about the delay that they motivated enough to go online and search, and make ranting posts - all because their "toy" is delayed.

So we have particular emotional response, often about an upscale product, with a reasonably distinct search phrase - cool!

Yes, yes, of course you could say that the customers are mad about the percieved injustice of it, the Occupy Wall Street spin, or that sometimes the package could be really important for other reasons, which are certainly valid points.  I'm not taking sides or passing judgement - and I found discovered this today looking for a friend's overdue toy - that's not the point.  I'm just saying that I bet there's a good statistical correlation, and of course it wouldn't apply 100% of the time - which would actually be quite rare in such things.

November 08, 2011

Are you spending too much on enterprise search?

If your organization uses enterprise search, or if you are in the market for a new search platform, you may want to attend our webinar next week "Are you spending too much for search?". The one hour session will address:

  • What do users expect?
  • Why not just use Google?
  • How much search do you need?
  • Is an RFI a waste of time?   

Date: Wednesday, November 16 2011

Time: 11AM Pacific Standard Time / 1900 UTC

Register today!

October 25, 2011

What search platform is best? Workshop at KMWorld

Next week in Washington DC, InfoToday runs their Fall enterprise search conferences - KM World, Enterprise Search Summit, SharePoint Symposium, and Taxonomy Boot Camp.. whew! Monday - Halloween Day! - I am giving a workshop at the conferences with the somewhat vague title 'Enterprise Search Technologies'.

What I'll be talking about is an overview of the platform vendors, with some detail on strengths and weaknesses of the vendors; and a drill down into what you need to do before you call the vendors (if you value your time).

You can still sign up for the workshop for $295US or the entire conference for a bit more; see you in DC in a week!

/s/Miles