A really good book by Lou Rosenfeld
Search Analytics for Your Site: Conversations with Your Customers is out, and while I've only just started reading it, it's a keeper.
Lou, a long-time pro in search analytics, relates not only the problem, but the solutions as well.
Early in the book, there is a telling anecdote: major relevancy problems can be caused by the omission of a single configuration file; or even a single badly set option.
When you roll out a major new system, have two different sets of eyes check everything!
/s/Miles
Thanks Miles!
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No problem Lou.. it's one of the (many) books I wish I had written! But no honor lost in having you do it better than i could have I done!
/s/Miles
Posted by: Lou Rosenfeld | July 13, 2011 at 11:41 AM